Privacy Policy

1. Introduction

Vitals ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website monitoring and reporting service.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email address, company name)
• Website URLs and domain information you choose to monitor
• Payment and billing information
• Communications you send to us

We automatically collect certain information when you use our service:

• Website performance metrics and analytics data
• Log data and usage information
• Device and browser information

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Generate performance reports and insights for your websites
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your consent or at your direction
• With service providers who assist in our operations
• To comply with legal obligations
• To protect our rights and prevent fraud

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Rectify or update your personal information
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability

8. Cookies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@vitals.so